REFUND POLICY - Smart Media data recovery software.
Until January 15, 2002, Datarescue was the only data-recovery software vendor to offer refunds. They believed it was fair to provide a refund to customers if Photorescue didn't perform well..
Since then it
has become apparent that there are people who are
dishonest enough to take advantage of this. The
end result is a much stricter refund policy. In
order to receive a refund after you've purchased
Photorescue, purchasers will have to show that
the fully licensed version of Photorescue does
not perform the same as the demo version.
Customers should have tried the free
demo first. After
all, it's free.
The demo
version of Photorescue performs identically to
the full version except that the "save
all" function has been disabled.. If the
demo version doesn't work for you, the full
version will not work either.
If the demo version of Photorescue displays thumbnails of your photographs upon completing it's analysis of your smart media flash card, the full version will recover them. If the demo version does not display
thumbnails of your photographs, the full
version will not recover your photos.
If the demo version works for you and the full version does not, then and only then, will Datarescue issue a refund provided you can provide them with an image of the card that created the problem. When the technical team at Datarescue determines that the demo version and the full version don't behave identically on your card, they will authorize a refund. Images of cards can be created by both the full and demo version of Photorescue. Information on how to deliver them to Datarescue is available upon request.
Datarescue's
refund policy does two things:
- By
minimizing fraud, they keep the cost of
the software low.
- By
examining potentially troublesome card
images, they make Photorescue better.
|
